Growth Hacker
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Growth Hacker

Trafilea

Rua Professor Manoelito de Ornellas,,300 -

faixa salarial

Não Divulgada

contratação

Efetivo

descrição

*At least 3-4 years experience of e-commerce marketing management experience. *Strong background in customer re-engagement and retention strategies. *Prior experience with ESP/CRM platforms. *Familiarity with customer segmentation creation, lifecycle and journey mapping. *Ability to apply customer centric lens across all actions, to ensure exceptional customer experiences while driving business results. *Passionate about building customer-centric organizations, and can inspire and motivate a team to guide a client through this process. *Strong collaboration skills to work across multiple teams and build alignment.

requisitos

The right person for the job will: *Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty. *Decide on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. *Research and implement effective ways to measure Customer Lifetime Value, and improve it by 50%. *Build trusted relationships with clients and end-users by listening, understanding, and catering effectively to their goals and objectives. *Manage a team through a process to identify, evaluate, and evolve customer experience initiatives across multiple channels. *Utilize email/chat/telemarketing/sms engagement metrics to optimize campaigns, report results, identify trends, and articulate impact on overall CRM strategy and recommend action

desejável

  benefícios

Now, let?s talk about the benefits of working with us. *Live Where You Want: As a global distributed team, you can live and work wherever you want. *Take Vacation (Seriously) Yes, we?re growing and need your undivided attention, but we encourage you to take a vacation! It?s important to get out and do something. *Up Your Game: We love to see our people growing fast. We budget for it! Think courses, conferences, events? it?s really up to you and your manager. *What to Expect: Although there is flexibility on the work schedule, you would usually need to be available Monday to Friday from 9am to 6pm (Uruguay, Montevideo - Time Zone)