Growth Hacker
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Growth Hacker


Rua Professor Manoelito de Ornellas,,300 -

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*At least 3-4 years experience of e-commerce marketing management experience. *Strong background in customer re-engagement and retention strategies. *Prior experience with ESP/CRM platforms. *Familiarity with customer segmentation creation, lifecycle and journey mapping. *Ability to apply customer centric lens across all actions, to ensure exceptional customer experiences while driving business results. *Passionate about building customer-centric organizations, and can inspire and motivate a team to guide a client through this process. *Strong collaboration skills to work across multiple teams and build alignment.


The right person for the job will: *Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty. *Decide on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. *Research and implement effective ways to measure Customer Lifetime Value, and improve it by 50%. *Build trusted relationships with clients and end-users by listening, understanding, and catering effectively to their goals and objectives. *Manage a team through a process to identify, evaluate, and evolve customer experience initiatives across multiple channels. *Utilize email/chat/telemarketing/sms engagement metrics to optimize campaigns, report results, identify trends, and articulate impact on overall CRM strategy and recommend action



Now, let?s talk about the benefits of working with us. *Live Where You Want: As a global distributed team, you can live and work wherever you want. *Take Vacation (Seriously) Yes, we?re growing and need your undivided attention, but we encourage you to take a vacation! It?s important to get out and do something. *Up Your Game: We love to see our people growing fast. We budget for it! Think courses, conferences, events? it?s really up to you and your manager. *What to Expect: Although there is flexibility on the work schedule, you would usually need to be available Monday to Friday from 9am to 6pm (Uruguay, Montevideo - Time Zone)

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